ICBC has implemented a continuity plan to allow business to continue in the extraordinary circumstances caused by the COVID-19 pandemic. We are temporarily offering ICBC transactions by phone & email. This page will outline what transactions we can perform and which ones are unavailable.
ICBC is updating these guidelines as time permits. Please check back for updates as different transactions may become possible at a later date.
Due to COVID-19 social distancing requirements, not all of our offices are able to help our customers in-person inside the office. As different staff members have different health and safety concerns, please call our office before heading in to see if a walk-in transaction is available.
The Following ICBC Transactions are Possible via Phone and email
- Renewals or Policy Changes paid on payment plan or credit card
- Temporary Operating Permits paid by credit card
- Storage Policies paid by credit card
- Changing bank information for an existing payment plan
- You must be paying with credit card, or enrolled on the payment plan.
- You must have access to an email account to send and receive email. We must be able to document your consent to send transactions to you electronically. Verbal consent will not be adequate.
Please call one of our locations to discuss this option.
Note: We may be experiencing a higher call volume than usual. If you are unsuccessful in speaking directly with an agent during our normal business hours, please try again later or email our office with your phone number and an agent will get in touch with you as soon as possible.
Transactions our office does not do by phone/email:
- Vehicle registrations or transfers
- Issue new plates
Deferred Monthly Payments
ICBC is also allowing customers on the monthly payment plan the option to defer their payments. More information on this option can be found online here.
FAQ about ICBC Transactions
How can I pre-pay my monthly payment? – You cannot prepay monthly payments over the phone. Deposit the money into your bank account or request a payment deferral from ICBC directly at 1-800-665-6442 or the link provided below.
How can I defer my monthly payment? – ICBC is allowing customers on the monthly payment plan the option to defer their payments for up to 90 days. Visit https://onlinebusiness.icbc.com/eforms/ or call 1-800-665-6442.
How can I pay a violation ticket? – Effective March 25, 2020 customers must pay tickets online at https://pay.gov.bc.ca/
What if my driver’s license is expiring? – Those needing to extend their licences can call ICBC’s Driver Licensing Call Centre at 1-800-950-1498.
What if I need to change my driver license address? – Go to https://www.icbc.com/driver-licensing/getting-licensed/Pages/Change-your-address-or-name.aspx or call ICBC’s Driver Licensing Call Centre at 1-800-950-1498.
Can I transfer vehicle ownership? – Our office is not processing vehicle ownership transactions over the phone. Please call first to ensure our staff will be able to help you that day.
General Insurance Transactions FAQ
How can I discuss, make changes or make payments on my home insurance? Call or email our office. Almost all home insurance transactions can be done by phone or email.
How can I discuss, make changes or make payments on my boat insurance? Call our office. Almost all boat insurance transactions can be done by phone or email.
How can I discuss, make changes or make payments on my motorcycle insurance? Call our office. Almost all motorcycle insurance transactions can be done by phone or email.